Programma Masterclass 'Business Process Modeling, Analysis and Design'
 

Het programma start op alle drie de dagen om 09.30 uur en duurt tot 17.00 uur. Registratie is mogelijk vanaf 08.30 uur.

Ontvangst, registratie en uitreiking documentatie

Introduction to Business Process Management
- Defining a common language for business process
- A clear, concise definition of process
- Basic concepts of a process architecture
- Introduction to a framework for successful process-based change
 

Define Process Projects
- Identification of process stakeholders
- Defining a process performance strategy
- Creating and controlling project scope
- Getting the business & technology groups involved
- Learning how to deal with fuzzy process boundaries
- Understanding the unique aspects of process projects
- Introducing change in an organization

Case Study: Workshop 1
Defining Project & Process Scope

Basic Concepts of Process Models
- Identifying modeling standards
- Defining IGOE's (Input, Guide, Output & Enabler)
- Modeling the “right” process information
- Documenting process quickly and accurately

Case Study: Workshop 2
Modeling Proces

Modeling Notations
- Defining types of process models
- How and when to use BPMN
- Modeling exceptions
- Modeling ad hoc process
- Understanding the relationship between processes and business rules
- Creating process models that help sell change

Measuring Processes
- Determining the appropriate measurements
- Defining measurement criteria
- Designing measurement techniques
- Importance of balanced measures

Case Study: Workshop 3
Measuring Process

Analyzing Processes
- Prioritizing the focus of analysis
- Understanding how to use a good process model to identify opportunities
- Performing gap analysis to identify problems
- Utilizing Six Sigma analysis techniques
- Implementing Use Cases
- Finding “root cause” using different techniques
- Identifying and Implementing “quick wins”

Case Study: Workshop 4
Analyzing a Process

Creating New Processes
- Researching innovative process ideas
- Benchmarking process information
- Building evaluation criteria
- Creating innovative solutions
- Evaluating alternatives

Case Study: Workshop 5
Creating a Process

Designing New Processes
- Defining the design team
- Guidelines for process design
- Method for creating completely new processes

Validating New Processes
- Gaining buy-in for process change
- Developing and applying scenarios
- Creating prototypes
- Running simulations

Selection of Tools - Reference section only
- Aligning process improvement activities with requirements
- Aligning requirements with tool capabilities
- Building the evaluation matrix
- Sources for tool specific information